What is Utility Shield?
Utility Shield is a service agreement that provides repair or replacement service for a customer when a covered line fails or leaks due to normal wear and tear or inherent defects in material or craftsmanship. Utility Shield is a Manchester Group product.
The Manchester Group is part of IGS Energy — one of the largest privately held energy products and services companies in the country.
You own your utility lines, and when they fail through normal use, the hassle and expense of repairs are your responsibility. Utility Shield takes care of the repair for you.
No, because utility lines typically fail through normal use, and this type of failure is not covered under homeowner’s insurance. In fact, a report by the National Association of Insurance Commissioners warned that most homeowners incorrectly assume broken utility lines are covered by their homeowner’s policy.
Owners of single family homes in Ohio, Michigan, Pennsylvania, Indiana and Illinois who are responsible for their utility lines may participate in Utility Shield.
Yes, the single most direct line that connects your home to a private well or septic tank located on your property may be covered under Utility Shield.
No, there is no long term commitment with Utility Shield. You may cancel the protection at any time - no questions asked.
Simply call your local utility to report a loss of service and then call our customer care center. We will have a qualified contractor contact you - usually within 12 hours - to schedule repairs provided under Utility Shield. IMPORTANT - If you suspect a natural gas line leak, you must first get yourself and others out of the house and stay a safe distance away; Do not operate electrical equipment or your phone inside your home.